The Resident Review Strategy You Need To Try Next (Script Included)


Asking residents for a review can be awkward.

Especially if you’re asking them in person and you’re not sure what they’re going to say.

That’s why we created this simple email script for you to use to easily get resident reviews.

This email should be sent after a resident renews their lease at your community.

Keep in mind, the resident is finding some type of value in your community – that’s why they’re renewing. Which makes it the perfect time for a review.

Just take the email script below and customize it to your liking. One thing to notice is how I use the word “You” multiple times in the email. This makes it about them and not you.

Everything in parenthesis should be customized for your community.  I used Google My Business for the review site, but it’s up to you where you want them to post their review.

Your Email Script


Hey (Resident Name),

I just noticed that you renewed your lease. Thrilled that you’re finding value at (community)!

If it’s not too much trouble, I have a quick request: could you please leave a positive review on Google. Here’s a link:

(Google Review link goes here)

Even a sentence or two would be hugely appreciated. If it helps us get more awesome residents like you, it will help us make the community even better for you 🙂

Thanks, and if there’s anything at all that I can do to help you, don’t hesitate to let me know.


Wrapping Up

This resident review strategy will help you build a solid, positive reputation for your community. That means – more leads … more tours …. more leases …. more satisfied residents. Plus, it’s an easy one to execute.


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Written by Josh Grillo

Josh Grillo is a #1 Best Selling Author, Speaker and Co-Founder of Resident360.

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